Senior Program Manager | Technical Project Manager | Web3 Specialist

CONTACT 📞 +33 7 81 64 44 39 | ✉️ [email protected] |📍 Lisbon, Portugal

Summary

Dynamic and results-driven Senior Program Manager with over 10 years of experience leading complex programs and initiatives in the tech and Web3 sectors. Proven expertise in driving process improvements, managing cross-functional teams, and delivering high-impact projects in fast-paced, innovative environments. Adept at strategic planning, stakeholder management, and creating data-driven insights to enhance decision-making processes. Committed to fostering continuous improvement and aligning team efforts with organizational goals.

Key Skills

• Program & Project Management: Agile, Scrum, Kanban, PMP, Prince2
• Technical Strategy: Experience in developing and executing strategies that leverage automation, AI, and data analytics to enhance customer experiences.
• Web3 & Blockchain Expertise: Extensive experience with DeFi, NFTs, DAOs, and other Web 3.0 technologies
• Cross-Functional Leadership: Effective collaboration with Product, Engineering, Analytics, and Design teams.
• Customer Support Tools: Familiar with CRM systems, chatbots, and automation tools; understanding of customer experience principles.
• Business Process Improvement: Process Design, BPMN, and implementing scalable solutions
• Stakeholder Management: Effective communication and collaboration with senior executives
• Analytical Problem-Solving: Data-driven analysis to create strategic insights
• Technology Tools: Jira, Confluence, EasyBI, Looker, Tableau, SQL (intermediate), Python (data analysis), GitHub, Asana, Microsoft Power BI, AWS (basic cloud computing), Zapier (automation).

Work Experience